Any manager in an agency environment is challenged with dealing with strong and diverse personalities. Add a fast-paced work environment and long hours, and even experienced managers will have their hands full. Keeping individuals and teams motivated and on task requires skills in communication, persuasion, coaching, mentoring and negotiation.
Key Focus Areas
- Learning how to manage different personalities on their teams and across departments
- Understanding what messages to communicate to keep the team engaged
- Delivering difficult news
- Gaining cross-departmental cooperation
- Creating a more motivational environment
- Understanding the power of purposeful delegation
- Managing conflicts effectively
- Reinforcing culture
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